The CONSUMER PROTECTION ACT, 1986

PRELIMINARY

Section 1 — Short title, extent, commencement and application.

(1) This Act may be called the Consumer Protection Act, 1986.

(2) It extends to the whole of India except [Omitted] .

(3) It shall come into force on such date as the Central Government may, by notification, appoint and different dates may be appointed for different States and for different provisions of this Act.

(4) Save as otherwise expressly provided by the Central Government by notification, this Act shall apply to all goods and services.

Browse all 48 sections
  1. 1.Short title, extent, commencement and application.
  2. 2.Definitions.
  3. 3.Act not in derogation of any other law.
  4. 4.The Central Consumer Protection Council.
  5. 5.Procedure for meetings of the Central Council.
  6. 6.Objects of the Central Council.
  7. 7.The State Consumer Protection Councils.
  8. 8.Objects of the State Council.
  9. 8A.The District Consumer Protection Council.
  10. 8B.Objects of the District Council.
  11. 9.Establishment of Consumer Disputes Redressal Agencies.
  12. 10.Composition of the District Forum.
  13. 11.Jurisdiction of the District Forum.
  14. 12.Manner in which complaint shall be made.
  15. 13.Procedure on admission of complaint.
  16. 14.Finding of the District Forum.
  17. 15.Appeal.
  18. 16.Composition of the State Commission.
  19. 17.Jurisdiction of the State Commission.
  20. 17A.Transfer of cases.
  21. 17B.Circuit Benches.
  22. 18.Procedure applicable to State Commissions.
  23. 18A.[Omitted.]
  24. 19.Appeals.
  25. 19A.Hearing of appeal.
  26. 20.Composition of the National Commission.
  27. 21.Jurisdiction of the National Commission.
  28. 22.Power and procedure applicable to the National Commission.
  29. 22A.Power to set aside ex parte orders.
  30. 22B.Transfer of cases.
  31. 22C.Circuit Benches.
  32. 22D.Vacancy in the office of the President.
  33. 22E.Qualifications, terms and conditions of service of President and Member.
  34. 23.Appeal.
  35. 24.Finality of orders.
  36. 24A.Limitation period.
  37. 24B.Administrative control.
  38. 25.Enforcement of orders of the District Forum, the State Commission or the National Commission.
  39. 26.Dismissal of frivolous or vexatious complaints.
  40. 27.Penalties.
  41. 27A.Appeal against order passed under section 27.
  42. 28.Protection of action taken in good faith.
  43. 28A.Service of notice, etc.
  44. 29.Power to remove difficulties.
  45. 29A.Vacancies or defects in appointment not to invalidate orders.
  46. 30.Power to make rules.
  47. 30A.Power of the National Commission to make regulations.
  48. 31.Rules and regulations to be laid before each House of Parliament.